Privacy Policy

Last updated: 15 November 2025

We take your privacy seriously. This Privacy Policy explains how Eigenzeit (“we”, “us”, “our”) collects, uses and protects your personal data when you visit our website, join our newsletter, or interact with our products and services.

If you have any questions, please contact us using the details below.

Who we are (Data Controller)

The data controller responsible for this website is:

Eigenzeit
© 2025 Eigenzeit (UK) Ltd. All rights reserved.

Email: hello@eigenzeit.co.uk

This Privacy Policy applies to the website www.eigenzeit.co.uk and related pages (the “Site”).

We process personal data in accordance with applicable data protection law, including the EU General Data Protection Regulation (GDPR) and, where relevant, the UK GDPR.

What data we collect

We collect and process the following categories of personal data:

Data you provide directly

  • Contact form / email enquiries

    • Name

    • Email address

    • Any information you include in your message

  • Newsletter sign-up & free downloads (e.g. eBooks)

    • Name

    • Email address

    • Language / marketing preferences (if you set them)

  • Account / purchase information (if applicable)

    • Name

    • Email address

    • Billing address

    • Transaction details (e.g. products purchased, date, amount)

    • Limited payment details (processed via our payment provider – we do not store full card numbers)

Data collected automatically

When you use the Site, we may automatically collect:

  • IP address and approximate location (city/country)

  • Device information (browser type, operating system)

  • Pages viewed, time spent, clicks, referring URL

  • Cookie and tracking information (see section 6)

This information is typically collected via cookies and similar technologies, often through our analytics tools.

Why we use your data (purposes & legal basis)

We only use your personal data where we have a valid legal basis under GDPR (e.g. consent, contract, legitimate interests, or legal obligation).

Below is a simplified overview:

If we ever intend to use your data for a new purpose, we will update this Privacy Policy and, where necessary, ask for your consent again.

Cookies and analytics

We use cookies and similar technologies to:

  • Make the Site work properly (e.g. session cookies, security)

  • Remember your preferences (e.g. language)

  • Analyse how visitors use the Site so we can improve content and user experience

Where required by law, we will ask for your consent before setting non-essential cookies (e.g. analytics or marketing cookies). You can withdraw consent at any time by changing your cookie settings in your browser or using any cookie management tools we provide.

You can also configure your browser to block or delete cookies. Please note that some parts of the Site may not function correctly if you disable essential cookies.

How we share your data

We do not sell your personal data.

We may share personal data with the following recipients, strictly on a need-to-know basis:

  • Service providers / processors, such as:

    • Website hosting and content management providers

    • Email marketing and automation tools

    • Analytics providers

    • Payment processors and banks

  • Professional advisers, such as accountants or legal advisers, where necessary

  • Public authorities, where we are legally required to do so (e.g. tax, regulatory bodies, law enforcement)

All service providers that process personal data on our behalf are bound by data processing agreements and may only use your data as instructed by us.

International data transfers

Some of our service providers may be located outside your country, including outside the European Economic Area (EEA) or the United Kingdom.

If we transfer personal data to a country without an adequacy decision by the European Commission or UK authorities, we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or equivalent mechanisms, and implement additional measures where necessary.

You can contact us if you would like more information about these safeguards.

How long we keep your data

We keep personal data only for as long as necessary for the purposes described in this Policy, or as required by law. In general:

  • Contact enquiries: up to 2 years after our last interaction

  • Newsletter subscribers: until you unsubscribe or after a period of sustained inactivity, plus a short period for suppression records

  • Purchase and invoice records: up to 6–10 years, depending on local tax and accounting rules

  • Analytics data: retained in aggregated or pseudonymised form after a certain period, where possible

When data is no longer required, we will delete or anonymise it in a secure manner.

Your rights

Under applicable data protection law, you have a number of rights in relation to your personal data, subject to certain conditions:

  • Right of access – to obtain a copy of your personal data and information about how it is processed.

  • Right to rectification – to correct inaccurate or incomplete data.

  • Right to erasure (“right to be forgotten”) – to request deletion of your data where there is no compelling reason to keep it.

  • Right to restrict processing – to limit how we use your data in certain circumstances.

  • Right to data portability – to receive your data in a structured, commonly used format and have it transmitted to another controller where technically feasible.

  • Right to object – to object to processing based on our legitimate interests or for direct marketing.

  • Right to withdraw consent – where we rely on consent, you can withdraw it at any time (for example, by clicking “unsubscribe” in our emails). This does not affect the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us at care@eigenzeit.co.uk. We may need to verify your identity before fulfilling your request.

Complaints

If you have concerns about how we handle your personal data, we would encourage you to contact us first so we can try to resolve the issue.

You also have the right to lodge a complaint with your local data protection authority. Examples include:

  • In the UK: the Information Commissioner’s Office (ICO)

  • In the EU: the data protection authority of your country of residence or work, or where the alleged infringement took place

Details of EU supervisory authorities are available from the European Data Protection Board, and ICO guidance is available on the ICO website.

Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, disclosure, alteration or destruction. However, no system or transmission over the internet can be guaranteed to be 100% secure.

If we become aware of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and, where required, the relevant supervisory authority in accordance with the law.

Links to other websites

Our Site may contain links to other websites that we do not operate. We are not responsible for the content or privacy practices of those third-party sites. We recommend that you review the privacy policies of any external sites you visit.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes in our services or applicable law. The “Last updated” date at the top of this page indicates when it was last revised.

We encourage you to review this page periodically to stay informed about how we protect your personal data.